Shipping policy

 

Terms & Conditions – Delivery

  1. Delivery shall be made as soon as the transport vehicle and pickup is booked and is arranged by the particular transporter.
  2. If the order is eligible for Free Delivery and is fulfilled by us then the tentative time of delivery shall be communicated by us with the buyer.
  3. Delays in transport or arranging transport might occur based on prevailing local conditions of lock-downs, patrolling, weather and other unaccountable events. Our company shall in no way be responsible for such delays in delivery. Any alterations to the quantity, quality and packaging or any other aspects of the goods arising out of such delays will in no way be our company's responsibility.
  1. Our company shall not be in any way responsible for the goods once handed over (at our premises or transporter's premises) to the third party transport, mutually decided by the company and the buyer, with regards quantity, quality and packaging or in any other aspect. 
  1. Our company will hold & freeze the rates for particular items decided and finalized with the buyer for a maximum of one day if no payment towards this particular order is made by the buyer to our company. At least 30% of the total bill amount will be needed by our company from the buyer if buyer wishes to hold and freeze the rates beyond one day. The date when the order is assured confirmed by the buyer will be considered at the order date for holding rates. If buyer fails to assure the order confirmed and finalize the mode and terms of payments with us, the order will be automatically deemed as cancelled and new prevailing rates shall then be applicable of items.
  2. The rates & the terms of sales & services applied in this Tax invoice are as per the rates & the terms of sales & services discussed with the buyer and as prevailing on this market day of Tax invoice preparation, and in no way guarantees or forecasts or promises any future rates or terms of sales & services to any buyer & associates in any way whatsoever. The rates and the terms of sales & services are strictly decided on the particular market day as per prevailing market conditions when the buyer places the order or requests the quotation or estimate. The buyer is therefore requested to discuss the same for every order with the company's sales front before placing any order.
  1. Any discrepancies in this particular Tax Invoice regarding any aspect of it shall be notified to us by the buyer within 2 days of receipt of this Tax Invoice by the recipient.
  2. The mode & terms of payments are decided in advance with the buyer by our company and the same shall reflect on this particular Tax Invoice to which the buyer is obliged for.
  3. Buyer must pay to our company, for this order or any previous balance as per the mode and terms of payment mentioned in this particular Tax Invoice.
  4. Any delay by the buyer towards clearing any dues beyond the due date of any payment shall attract additional interest of 18% per annum on any dues in total outstanding for the ledger.
  5. Any customer cannot be given credit facility beyond the credit limit set by the company and for the particular credit days. The same shall be communicated by our company with the buyer. Any dues over the credit limit must be cleared by the buyer in order to proceed with the purchase.
  1. Order from the customer with payment due beyond its due date will have to clear those dues in order to place new fresh order.
  2. Near Expiry or Expired goods are eligible for a free replacement by our company with the fresh goods. Please note that the goods which are near expiry month or expired can be replaced with only same goods or same quality, packing sizes and at historical or prevailing rates, whichever is higher. Also note that the goods that buyer wants to be replaced must be in the same order as regards quality, packaging and other aspects. Please note that no refunds can happen in such cases. The transportation cost of goods to and fro will have to be borne by the buyer in any such replacements.
  1. No replacements on any grounds can happen without the copy of Tax Invoice in which buyer claims to have bought goods from our company. Therefore, we strongly insist the buyer to retain the copy of Tax Invoice provided by us.
  2. Returns, replacements or refunds cannot happen on the grounds of if buyer claims to have not liked the quality of the products once they receive the delivery.
  3. Any discrepancies in the quality, quantity, packaging or any other aspect of the products must be notified by the buyer to our company strictly within 24 Hours of order being delivered to the buyer, beyond which no claims can be entertained by any means. Also note that goods once received by the buyer will ONLY be eligible for exchange or replacement. Goods once received by the buyer will not be taken back as return in any case at any time.
  1. Our company will be in no way responsible for any alterations to the quality, appearance, quantity, packaging and other aspects of the goods at buyer's premises over time. Buyers are insisted to maintain a healthy climate and ambiance for the storage of goods packed in any form.